IT Hardware Engineer
IT - Software Jobs
1 - 3 years
The IT Support Specialist will be responsible for providing day-to-day technical support to our growing 3PL company by working as part of our IT Support (Service Desk) Team. The majority of the workday is spent working with our internal users to help resolve problems and answer questions regarding their computers, mobile devices, software or other technology. You would be tracking trouble tickets through our ticket tracking system and will escalate to our level 3 support when needed. Our Service Desk team currently supports multiple physical sites.
Assist with installation, upgrading, configuration, troubleshooting and ongoing usability of workstations (desktops/laptops), VoIP desk phones, printers, peripheral equipment, networking hardware, VPN, and software (on-site and remote).
Provide timely responses to users and management requests.
Follow set policies and procedures when assisting end users to ensure proper handling of requests.
Provide in-person and telephone support on hardware, software, general use, questions, and network related problems.
Provide remote screen share support as necessary.
Provide advanced level technical support with the Microsoft suite of products (Windows 7/8/10, Office 2010/2013/2016, etc.).
Create, manage, document and update trouble tickets as necessary within our internal tracking system.
Image, configure and deploy workstations (desktops/laptops).
Escalate and work with other IT groups to resolve technical problems as needed.
Ensure successful completion of all daily tasks (Internally and self-assigned).
Help maintain and organize hardware and software inventory.
Make Active Directory changes as needed (User & Group management).
Must be able to work late and off-hours as needed.
Other duties as assigned.
Experience and Skills Requirements:
CompTIA A+ certification or documented experience in an IT support capacity
Minimum 2 years’ experience working with Active Directory and enterprise Anti-Virus software
Possess 3+ years of experience providing technical support to end-users in a corporate environment
Strong knowledge of Windows 7/8/10, Microsoft Office 2010/2013/2016 including Sharepoint
Knowledge of PC hardware and software
Knowledge of networking, hardware, and software
Proven ability to troubleshoot and resolve a wide range of hardware or software issues
Proven ability to effectively communicate with end-users.
Knowledge and Skills
Advanced Microsoft Office skills, with an ability to become familiar with firm-specific programs and software
Proficiency in collaboration
Strong organizational, prioritization skills, and problem-solving skills
Exceptional interpersonal and communication skills to handle sensitive and confidential situations and documentation
Ethical conduct & maintain a high level of confidentiality
Ability to operate most standard office equipment
Attention to detail in composing, typing, and proofing materials, and establishing priorities
Excellent spelling, grammar, and written communication skills
Excellent telephone and oral communication skills
Self-motivate individual who exhibits sense of urgency in all related activities with the ability to work under pressure, achieve high level of performance, and meet deadlines in a fast-paced environment
Demonstrated success working in a fast-paced, highly competitive environment where your success is measured by the quality of your service
Flexibility to adapt to a changing environment
Excellent written and verbal communication skills
Attention to detail
Job Type: Full-time
Salary: ?300,000.00 to ?400,000.00 /year
IT Support: 3 years (Required)
Desktop Support: 3 years (Required)
Hyderabad, Telangana (Required)